Product was successfully added to your shopping cart.
Product was successfully added to your comparison list.
How May We Help You?
Please fill out the form below with your question or comments.
Orders placed before 1PM PST are generally shipped within 24-72 hours, according to the order in which they are received, via FedEx Ground or UPS Ground. Actual lead times will vary depending on destination, transit times, and product availability.
Currently, all orders will ship out of Sun Valley, CA warehouse with Ground service unless a quicker method of delivery is requested.
3-Day, 2-Day, Next-Day…it’s your choice!
If you place your order early enough in the day, we will do our very best to ship your order the very same day.
If you’re happy, we’re happy!
Shipping is available anywhere in the US. Shipping outside of US or wholesalers/Distributors from Canada or Mexico please send request or questions to [email protected]
While we put our best effort into making sure your items arrive on time, there are rare occasions where our carriers will lose a shipment. In these situations, it’s our highest priority to find your items and will work with the carrier to do so. For ground shipments, a trace will be started with the carrier that is delivering your shipment. If there is no movement on the tracking, the terminals that your package went through will be checked. If your shipment is delivered but you do not have the package, the driver that delivered the package will be asked to confirm where it was delivered.
Traces with FedEx/UPS and dock checks with the carrier will take approximately 3-5 business days to complete. We make it our priority to keep you updated as to the status of the trace or dock check while it is completed. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.
Returns for Consumable Products
In order to maintain good use-by dates in our inventory, we are unable to accept returned consumable products.
This is unless we have shipped you an incorrect product.
As is with all the items we carry, our goal is to deliver high quality products that provide optimal customer satisfaction.
By not accepting returned consumable products we can ensure the product you order is good-to-use, not tampered with, and has adequate shelf life.
Please contact a Customer Solutions Specialist if you have more questions about this return policy.
Great care is taken when packing your order, but on rare occasions damage may occur or an item may have been missed. Upon receiving your order, please inspect it for any damages or missing items. If any part of your order is missing or damaged, please keep the items and packaging, and contact us within two business days of receiving your order so we can find a solution for you! Pictures of damage may be requested to help with the process.
Packaging that is used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion a shipment will be received with damage to the packaging. Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please contact us right away so we can arrange for compensation or replacement.
CareersThere are no positions available at this time.
Information Collection & Use
FantasiaFondant.com is the sole owner of the information that is collected from customers on our site. We do not share any information about you with third parties in any way. Customer information is used by FantasiaFondant.com to:
At FantasiaFondant.com, we use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate and necessary information. To our knowledge, they do not store, share, or retain this information in any way.
We collect customer information with one goal in mind; to provide exceptional customer service.